Call Flow Engine

Advanced Call Flow Solutions

Transform your customer experience with intelligent call routing that connects callers to the right resource every time. Create sophisticated routing logic that adapts in real-time to changing conditions, optimizing both operational efficiency and caller satisfaction.

Whether you're managing a small team or a large contact center, our call flow engine provides the flexibility to handle complex routing scenarios while maintaining exceptional call quality and detailed visibility into your communication ecosystem.

50+

Routing Rules

99.99%

Uptime SLA

<200ms

Routing Latency

1B+

Calls Routed

Key Features

Build intelligent call flows with powerful routing logic, real-time analytics, and seamless integrations.

Time-Based Routing

Direct calls based on business hours, holidays, and time zones to ensure proper handling regardless of when customers call.

Geographic Routing

Automatically route callers to the nearest office or agents who speak their local language based on caller location.

Skill-Based Distribution

Match callers with agents who possess the specific expertise needed to resolve their inquiry efficiently.

Custom Variables

Create routing rules using any data point from your CRM, caller history, or business logic for truly personalized handling.

Queue Management

Implement sophisticated queue strategies with priority levels, estimated wait times, and position announcements.

Dynamic IVR Menus

Present callers with contextually relevant options that change based on caller data, system conditions, and previous interactions.

Priority Routing

Give VIP customers, urgent issues, or high-value transactions expedited handling with intelligent priority assignment.

Callback Options

Offer callers the choice to maintain their queue position without staying on the line, improving satisfaction during peak periods.

Real-Time Monitoring

View call flows, queue statistics, and agent performance as they happen to make immediate operational adjustments.

Conditional Branching

Create complex decision trees that route calls based on multiple conditions for sophisticated call handling scenarios.

Call Overflow Handling

Automatically redirect calls to alternate destinations during high volume periods or when service thresholds are exceeded.

Historical Pattern Routing

Leverage AI-powered analysis of past interactions to predict caller needs and route accordingly for faster resolution.

Design Call Flows Programmatically

Use our powerful API to build, modify, and manage call flows on the fly. Define routing logic, IVR trees, and queue behavior entirely through code with full webhook support for real-time events.

REST API Webhooks Node.js Python PHP Java

call-flow.py

import ahoi

# Initialize client
client = ahoi.Client(api_key="your_key")

# Create a call flow
flow = client.call_flows.create(
  name="Support Line",
  greeting="Welcome to AHOI",
  routing="skill-based",
  fallback="voicemail",
  timeout=30
)

print(flow.id)

Ready to Optimize Your Call Routing?

Start building intelligent call flows with AHOI today. Our team is here to help you design the perfect routing strategy for your business.

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